15.1 Common issues
- Setup banner — run Complete Setup as a site owner on a dedicated site.
- Settings not visible — ask an app administrator to add you under Security.
- Cannot start — check attempt limit, already-passed policy, availability window, or a learning-path gate.
- Email notifications — a tenant admin must approve Microsoft Graph Mail.Send, or switch to the Chronodat mail path.
- AI generation empty — configure Settings → AI generation and confirm the site license.
15.2 Failed vs In progress
Failed is not the same as In progress. Failed means every allowed attempt was used without a pass. View results stays available. To give the learner another try, raise Max attempts on the assessment or the assignment.
15.3 Get help
- Email support@chronodat.com with the site URL, the module you were in, and a screenshot.
- Include whether you are a learner, author, or administrator.
Product page: chronodat.com/learning-management-hub. Knowledge base home: chronodat.com/wiki/learning-management-hub.