12.1 Common Issues
- Setup will not start — the page must be published. Edit mode only tells you to publish. After you return, choose Start setup. In Teams, finish setup on the SharePoint site behind the team.
- App not found when adding the web part — confirm
estimatr.sppkgwas deployed in the tenant App Catalog and made available to sites. - Can’t join with a code — codes are six characters. Check that the session has not ended. An open room keeps the same code for later votes.
- Create session is unavailable — Settings → Governance may limit creation to members or owners. Finish setup before creating a room.
- Colors or theme look off — use Light or Dark on the home screen, or Settings → Branding. Branding can hide that switch.
- Trial expired — the paywall says the free trial has ended. A site owner or app admin chooses Subscribe — yearly plan from the paywall or Settings → Subscription.
- Can’t reach the subscription service — this is a connection problem, not an ended trial. Retry in a few minutes. SharePoint session data is unaffected.
- Settings is missing — only site owners and app admins see Settings. Ask an owner to add you under App admins.
12.2 Getting Support
Still stuck? Email support@chronodat.com or visit the Contact page. Include your site URL and a short description of the issue so we can help quickly.