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13. Personas and Roles

User & Administration Guide — Version 1.1.7.0

Guide summary

Mailroom is one add-in. Legal, project, finance, operations, and admin users take different paths through the same pane.

On this page

Mailroom personas and the modules each role uses
Legal, project, finance, operations, and Microsoft 365 admin — one add-in, role-based filing.

File contracts and client correspondence as MSG when classic Outlook and EWS are available. Map From, Date, and Subject into library columns. Apply a published Purview retention label. Use filing rules so opposing-counsel or matter domains land in the correct records library.

13.2 Project manager

Star project sites and Teams files libraries. Use Quick file for the last project folder. Search Microsoft 365 for a prior filed email or a statement of work, then insert the link into a reply.

13.3 Finance

Create a domain rule for vendors (for example invoices@supplier.com). Run Inbox cleanup on the AP mailbox, skip receipt domains you do not want mapped, and file conversations in one click.

13.4 Operations and executive assistant

Turn on Save on Send so outgoing mail is captured when you click Send. Use File selected for a morning sweep. After File, archive or move the Outlook copy while the SharePoint file stays.

13.5 Microsoft 365 admin

Deploy from Integrated Apps, grant Entra consent, pick a dedicated policy library, publish a default destination and Save on Send, and add other Mailroom admins. Monitor the audit file — not the sample overview charts — for real save events.

Role Typical path
Legal / records File Email → metadata → retention → rule
Project manager Favorites → Quick file → Search
Finance Rule by domain → Inbox cleanup
Operations Save on Send → File selected → after-file
Admin Getting Started → Organization → Security