15.1 Common issues
- SharePoint not connected — reconnect from Preferences, then confirm admin consent in Entra or Integrated Apps.
- Save on Send blocked — pick a destination or common library, or turn the setting off. Outlook shows a Smart Alert if Save on Send is on and no folder is selected.
- .msg became .eml — native MSG needs classic Outlook with EWS. New Outlook, Outlook on the web, and mobile save full MIME as .eml or PDF.
- On-prem site missing — add the https site URL in Preferences → Advanced. Hybrid Graph sites work; classic NTLM farms need a gateway.
- Cannot see a site — type its name in Search, then star it. Personal OneDrive is hidden from the SharePoint site list on purpose.
- Trial ended — subscribe from Preferences → Account. One yearly plan covers the tenant.
- Checkout popup blocked — allow popups in Outlook, then try Subscribe again.
15.2 Get help
- Support page: mailroom.chronodat.com/support.html
- Email support@chronodat.com with the Outlook client (classic, new, Mac, or web), a screenshot, and whether Graph consent is granted.
- Billing: Preferences → Account → Manage billing.
Product page: chronodat.com/mailroom. Knowledge base home: chronodat.com/wiki/mailroom. Hosted pane: mailroom.chronodat.com.