4.1 Request lists
Open Requests, My Requests, Unassigned, and All Requests share the same table. Filter by status, priority, category, and assignee. Switch between table and card layouts and hide columns you do not need.
4.2 Create a request
- Click New Request and complete title, description, category, priority, and optional attachments.
- On save, the app assigns a ticket ID using the prefix from Settings (for example
IT-SERVICE-2026-14).
4.3 Request details
Open a ticket to update status, assignee, comments, and activity. Agents typically pick up Unassigned items and move them to In Progress, then Resolved and Closed.
4.4 Export
Export the current filtered list when you need a spreadsheet for reporting outside the app.
