Product / Knowledge Base / 2. Application Tour

2. Application Tour

User & Administration Guide — Version 1.0.0.79

Guide summary

The app uses a consistent shell with sidebar navigation, header, and role-scoped pages.

On this page

2.1 App shell

Help Desk 365 uses a left sidebar, a header with the app name (or a custom wide logo), and a main content area. The same layout appears on SharePoint and in Teams.

  • Dashboards — Global Dashboard and My Dashboard.
  • Requests — filtered lists (All, Open, My, Unassigned) and the Requests Board.
  • Analytics — trends and charts.
  • Documents and Calendar — supporting files and events.
  • Lookups (admin) — categories, sub-categories, resolutions, administrators.
  • Settings (admin) — general, language, appearance, forms, notifications, email, security, license, migrate.

The header shows the product name or a custom wide logo. A mini logo can appear when the sidebar is collapsed. Users can change language (English, Spanish, French, German) and theme from the header.

Help Desk 365 settings
Settings is where administrators set the display name, ticket prefix, and branding.