3.1 Global Dashboard
The Global Dashboard is for agents and administrators. It shows open, unassigned, and overdue counts, recent requests, and charts by priority, category, and status.
3.2 My Dashboard
My Dashboard focuses on the signed-in user's tickets — useful for requesters who should not see the full queue.
3.3 Charts
Priority and category charts can be opened in a dialog for a larger view. Request Status by Category stretches to fill the available width.
