Help Desk 365 background

Help Desk 365

A SharePoint-native request tracking workspace for SharePoint and Teams

  • Built on SharePoint Online
  • Your data stays in your tenant
  • One license per site collection
  • 14-day free trial
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Help Desk 365 dashboard with KPI cards and request charts
Help Desk 365 request list and ticket details
Help Desk 365 analytics by category, priority, and status
Help Desk 365 settings and branding
Help Desk 365 features overview
Help Desk 365 across SharePoint and Microsoft Teams

Overview

Help Desk 365 replaces shared mailboxes and spreadsheets with a governed request workspace in SharePoint. Users submit tickets, agents assign and resolve work, and administrators manage categories, notifications, and branding — with dashboards and analytics built in. Everything runs in SharePoint Online and your data never leaves your tenant.

Deploy on SharePoint pages and Microsoft Teams tabs — one source of truth for requests, assignment, and support operations.

App NameHelp Desk 365
PlatformSharePoint Online
Works InSharePoint, Teams
ModulesRequests, Analytics, Settings
LicensingPer site collection
Free Trial14 days
Data ResidencyStays in your tenant
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Questions? support@chronodat.com

Your path from submit to close

Step-by-step flows for users, agents, and administrators — built from real Help Desk 365 screens.

End-to-end Help Desk 365 workflows — submit, assign, resolve, and close
Open Knowledge Base Getting Started Guide

See it in action

Review live product screens of Help Desk 365 — dashboards, request lists, the board, analytics, and administration inside SharePoint and Microsoft Teams.

Getting started guide  |  Full Knowledge Base

Help Desk 365 product preview

Everything you need for
Help Desk

Dashboard & KPIs

Global and My Dashboard views with open, unassigned, and overdue counts plus status and category charts.

Requests

Create, assign, and track tickets with filters, list or card views, export, and prefixed IDs such as IT-SERVICE-2026-.

Requests Board

Kanban by status so agents move work from New through In Progress to Resolved and Closed.

Analytics

Trends and charts by category, priority, and status with expand-in-dialog views for deeper review.

Notifications

Email templates for new, assigned, and resolved requests. Optional Microsoft Graph Mail.Send.

Documents & Calendar

Upload support documents and schedule related events next to the ticket workspace.

Roles & Lookups

Users, agents, and admins with categories, sub-categories, resolutions, and security settings.

Works Where You Work

The same app on SharePoint pages and Microsoft Teams after App Catalog Sync to Teams. English, Spanish, French, and German.

One help desk,
everywhere your team works

Deploy once to your tenant App Catalog and run Help Desk 365 on modern SharePoint pages or pin it as a Microsoft Teams personal app or channel tab — all backed by the same SharePoint lists for requests, lookups, and settings.

  •  App Catalog deployment with a guided setup wizard (provisions required lists)
  •  Same navigation and experience inside Microsoft Teams
  •  Custom branding: app name, ticket prefix, and optional header logos
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Help Desk 365 SharePoint and Teams surfaces

Ready to run help desk the modern way in SharePoint?

Start a 14-day free trial or get a guided walkthrough from our team.

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