Service Desk Hub background

Service Desk Hub

A SharePoint-native IT service management workspace for SharePoint and Teams

  • Built on SharePoint Online
  • Your data stays in your tenant
  • One license per site collection
  • 14-day free trial
Request a Demo Knowledge Base
Service Desk Hub dashboard showcase — Chronodat store image with KPI cards and charts
Service Desk Hub All Tickets — Chronodat store image
Service Desk Hub Help Center — Chronodat store image
Service Desk Hub incidents — Chronodat store image
Service Desk Hub all features overview — Chronodat store image
Service Desk Hub across SharePoint and Teams — Chronodat store image

Overview

Service Desk Hub brings IT service management into Microsoft 365. End users submit requests through the Help Center, agents work incidents, service requests, problems, and changes from dedicated queues, and administrators configure SLA policies, workflows, roles, and reporting — with dashboards and notification workflows built in. Everything runs in SharePoint Online and your data never leaves your tenant.

Deploy on SharePoint pages and Microsoft Teams tabs — one source of truth for helpdesk intake, resolution, and service reporting across your organization.

App NameService Desk Hub
PlatformSharePoint Online
Works InSharePoint, Teams
ModulesHelp Center, Queues, Reporting
LicensingPer site collection
Free Trial14 days
Data ResidencyStays in your tenant
Request a Demo Knowledge Base

Questions? support@chronodat.com

How data flows through Service Desk Hub

Users interact with the SPFx web part and React UI — services read and write SharePoint lists, with optional Graph email and Chronodat subscription checks.

Service Desk Hub data flow — Help Center intake through resolution and archive
Open Knowledge Base Getting Started Guide

Explore the Knowledge Base

Step-by-step guides for Help Center self-service, ticket queues, SLA tracking, knowledge base, roles and permissions, service reporting, and administration — with screenshots from the live app.

Getting started guide  |  Full Knowledge Base

Service Desk Hub feature overview

Everything you need for
IT service management

Ticket Overview & KPIs

Summary cards and charts for open tickets, SLA breaches, queue volume, and team workload with drill-down to lists.

Help Center

Self-service portal where end users search the knowledge base, submit requests, and track My Tickets.

Ticket Queues

Work incidents, service requests, problems, and changes from All Tickets, Assigned To Me, and SLA Breached queues.

Knowledge Base

Publish articles to deflect tickets and link solutions during agent resolution workflows.

SLA & Workflows

Configure SLA policies, assignment rules, notification workflows, and ticket lifecycle statuses.

Service Reporting

Operational dashboards and custom reports for ticket volume, SLA compliance, and team performance.

Roles & Permissions

Hybrid RBAC combines SharePoint list security with an in-app role matrix for agents and administrators.

Works Where You Work

Run the same hub on SharePoint pages and as a Microsoft Teams channel tab — backed by SD_* SharePoint lists in your tenant.

One hub,
everywhere your team works

Deploy once to your tenant App Catalog and run Service Desk Hub on modern SharePoint pages or pin it as a Microsoft Teams channel tab — all backed by the same SharePoint lists for tickets, knowledge base articles, SLA policies, and audit history.

  •  App Catalog deployment with a guided setup wizard (provisions required lists)
  •  Same navigation and experience inside Microsoft Teams
  •  Role-based settings for site owners and app administrators
Request a Demo
Service Desk Hub SharePoint and Teams surfaces

Ready to run IT service management the modern way in SharePoint?

Start a 14-day free trial or get a guided walkthrough from our team.

Request a Demo
Previous
All Products
Next