Service Desk Hub Support

Knowledge Base for
Service Desk Hub

Find practical guidance for Help Center, ticket queues, SLA tracking, SharePoint setup, and administration.

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Service Desk Hub

Service Desk Hub

User & Administration Guide — Version 1.0.16.0

Platform SharePoint Online Works in SharePoint + Teams Need help? support@chronodat.com

Start with these quick visual guides

Guides built from real Service Desk Hub screens — pick your role and follow the steps.

Ticket Overview dashboardTicket Overview dashboard Self-service Help CenterSelf-service Help Center Work the All Tickets queueWork the All Tickets queue ITIL incident managementITIL incident management
All Service Desk Hub features — Help Center, queues, SLA, knowledge base, workflows, and admin
New to the app?1. Getting StartedDeploy and complete first-time setup Setup wizard10. Onboarding and Setup ReferenceProvisioning, sample data, and post-setup checklist Help Center3. Help CenterSelf-service portal for end users Ticket queues4. Ticket QueuesIncidents, requests, problems, and changes Roles & permissions8. Roles and PermissionsHybrid RBAC for agents and admins
4 topics

Getting Started

Deploy the app, complete setup, and tour the workspace.

4 topics

User Guide

Help Center, ticket queues, knowledge base, and service reporting.

3 topics

Administration

Settings, roles and permissions, and support.

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