2.1 Navigation areas
- Help Center — self-service portal for end users (Get Help, My Tickets, Notifications).
- Service Desk — agent queues: Ticket Overview, All Tickets, Archived Tickets, Incidents, Service Requests, Problems, Change Requests, Assigned To Me, SLA Breached.
- Knowledge & activity — Knowledge Base, Announcements, Activity feed.
- Reports — Service Reporting dashboards and Report Builder.
- Admin — Settings for organization, workflows, SLA, roles, and integrations.
