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6. Service Reporting

User & Administration Guide — Version 1.0.16.0

Guide summary

Dashboards and custom reports for ticket volume, SLA compliance, and team performance.

Service Reporting dashboard
Service Reporting — operational charts and KPI trends.

Report Builder lets administrators design ad-hoc reports and schedule delivery from Settings → Data Export.

  • Ticket volume by category, priority, and status.
  • SLA compliance and breach trends.
  • Agent workload and resolution time.