About This Guide | Service Desk Hub Knowledge Base

Guide summary

Service Desk Hub is a SharePoint Framework (SPFx) IT service management application for Microsoft 365 — incidents, service requests, problems, changes, Help Center self-service, SLA tracking, and reporting inside SharePoint Online and Teams.

Service Desk Hub is a SharePoint-native ITSM workspace. End users submit tickets through the Help Center, agents work queues for incidents, requests, problems, and changes, and administrators configure workflows, roles, SLA policies, and integrations — all backed by SharePoint lists in your tenant.

This knowledge base is organized by task and audience:

Getting started — deploy the app, complete setup, tour the workspace, and onboarding reference.
User guide — Help Center, ticket queues, knowledge base, and service reporting.
Administration — settings, roles and permissions, audit log, workflows, and support.

Service Desk Hub architecture overview — Architecture overview — one SPFx package across SharePoint and Teams.

The app runs as a SharePoint full-page web part and Microsoft Teams tab. Data stays in site-scoped SD_* lists provisioned by the setup wizard.

Deploy Service Desk Hub everywhere in Microsoft 365 — Deploy everywhere — SharePoint pages, Teams tabs, and native SharePoint lists.

All Service Desk Hub features at a glance — All features — Help Center, queues, SLA automation, knowledge base, workflows, and admin.