Help Desk 365 Support

Knowledge Base for
Help Desk 365

Step-by-step guidance for requests, the board, analytics, SharePoint setup, and administration.

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Help Desk 365

Help Desk 365

User & Administration Guide — Version 1.0.0.79

Platform SharePoint Online Works in SharePoint + Teams Need help? support@chronodat.com

Start with these quick visual guides

End-user infographics and live screens — pick a topic and follow the steps.

See request KPIs at a glanceSee request KPIs at a glance Manage the request listManage the request list Work the requests boardWork the requests board Review analyticsReview analytics
End-to-end Help Desk 365 workflows — submit, assign, resolve, and close
New to the app?1. Getting StartedDeploy and complete first-time setup Requests4. RequestsCreate, assign, and track tickets Settings9. Settings and AdministrationPrefix, branding, and notifications Workflows11. End-to-End WorkflowsUser, agent, and admin journeys
3 topics

Getting Started

Deploy the app, complete setup, and tour the workspace.

6 topics

User Guide

Dashboards, requests, board, analytics, documents, and calendar.

4 topics

Administration

Settings, lookups, workflows, and troubleshooting.

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