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6. Analytics

User & Administration Guide — Version 1.0.0.79

Guide summary

Trends and charts by category, priority, and status.

On this page

6.1 Charts

Analytics summarizes request volume over time and breakdowns by category, priority, and status. Use it for weekly operations reviews.

6.2 Expand in dialog

Open a chart in a dialog when you need a larger view during a meeting or screen share.

Help Desk 365 analytics
Analytics charts for category, priority, and status.