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15. Help and Troubleshooting

User & Administration Guide — Version 1.0.0.58

Guide summary

Common issues and where to get support.

On this page

15.1 Common Issues

Issue Resolution
Setup banner persists Run Complete Setup as a site owner on a published page
Settings not visible Ask an app administrator to add you under App Administrators
Email not sent Approve Graph Mail.Send; check Email Integration settings
New Visitor disabled Finish setup; confirm Add on vm_Visitors list
Subscription banner Open Settings → Subscription or contact administrator

15.2 Getting Help

  • Email support@chronodat.com for licensing and technical questions.
  • Use the Contact page on chronodat.com to request a demo or deployment review.
  • Review Audit Log entries before escalating — they often explain unexpected setting changes.