Product / Knowledge Base / 9. Help and Support

9. Help and Support

User & Administration Guide — Version 1.0.0.19

Guide summary

Start with this knowledge base. Contact Chronodat when the app does not match the steps here.

On this page

Checks before you write support

  • Confirm the page is published and you are a site owner if setup has not been completed.
  • If Log time is unavailable, check whether the week is already submitted or approved, and whether the week is already at the maximum hours.
  • If a person cannot be saved as a resource, pick them from the directory results. A name that was only typed is not a selected person.
  • If mail does not send, confirm the event is enabled and that Graph Mail.Send is approved when Graph is the delivery mode.

Contact

  • Email support@chronodat.com from the Microsoft 365 account that uses the app.
  • Include the site URL, the app version, and whether you are in SharePoint or Teams.
  • Product page: https://www.chronodat.com/timesheets-lite

The current app version documented here is 1.0.0.19.