The draft does not start
- Open a message first. Wordback drafts a reply to the item you have open.
- Confirm a provider is selected and a key is saved with this mailbox.
- Use Test connection on the AI tab. A failed test means the provider rejected the key or the network call did not complete.
The draft is in the wrong language or voice
Check Reply settings for tone, length, greeting, and language. Match language follows the email. Translate changes the draft that is already in the pane. Write again after you change the note or the voice.
Insert did not land where you expected
Wordback inserts the draft above the signature you chose. It does not send. On classic Outlook for Windows, the original message is included with the draft because that host would otherwise replace the reply body. On Outlook for the web, new Outlook, and Mac, the existing thread stays and the draft is inserted above the signature.
Support
Open https://wordback.chronodat.com/support.html or email support@chronodat.com. Privacy questions go to privacy@chronodat.com.