Dashboard
The home page summarizes how many requests are open, how many are waiting, how many are overdue, and the average cycle time. Cycle time is the time from submit to close. A request that is still open is not included. A cycle shorter than a day is shown in hours. A longer cycle is shown in days.
Reports
Department rows show volume, approved, rejected, and the average hours of completed requests. The SLA list shows open requests that have passed their deadline, with the hours they have been open. Search and filters apply to both tables. Export downloads the current view.
Budgets
A budget is an amount pool for a period, such as a fiscal year and a department. Approved requests can draw against it. The page shows the pool, the amount spent, and the amount remaining.
Audit log
Every create, update, decision, and settings change can write an audit row with the person, the action, the time, and a hash. The log is the history to export when someone asks who changed a request. Deleting a request does not erase the audit row that recorded it.