Support requests can be created using a pre-defined request prefix example: "IT-SERV-2016-1".
Pre-defined Request Categories (such as Hardware, Software, etc.), & Request Sub-Categories (such as broken monitor, need Microsoft Office installed, etc.), all configurable according to your business.
Pre-defined Resolution Categories, such as Fixed, Cannot Reproduce, Works as Designed, Canceled, etc., all configurable according to your business.
Pre-written Email Templates for notifications sent to the user, again, configurable according to your business.
Color-coded, built-in dashboards for quick metrics & reporting, with no configuration needed; there is a Global Dashboard for all requests, and a personal Dashboard for each team member.
A Requests Board, with column-based board views, with a drag & drop feature for quickly changing Statuses.
Powerful Search engine to find requests quickly & easily.
Export options, such as Excel, PDF, CSV, and more.