Pre-defined Issue Types, such as Defect, Improvement, New Feature, Task, etc., all configurable according to your business.
Pre-defined Issue prefix to easily identify and manage issues; for example, "IT-Issue-2016-1"
Pre-defined Issue Categories (such as Hardware, Software, etc.), & Issue Sub-Categories (such as broken monitor, need Microsoft Office installed, etc.), all configurable according to your business
Pre-defined Resolution Categories, such as Fixed, Cannot Reproduce, Works as Designed, Canceled, etc., all configurable according to your business.
Color-coded, built-in dashboards for quick metrics & reporting, with no configuration needed; there is a Global Dashboard for all requests, and a personal Dashboard for each team member.
An Issues Board, with column-based board views, with a drag & drop feature for quickly changing Statuses.
Powerful Search engine to find requests quickly & easily.
Export options, such as Excel, PDF, CSV, and more.
Chronodat Issue Tracker
Pre-written Email Templates for notifications sent to the client, again, configurable according to your business.
Setup for designating a client’s Project Support Contacts.
Issues document repository for uploading & storing documents for the Project team to share and use.

Rich Dashboards

Rich Data Visualization using Dashbaords.

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Drag and Drop

Drag & Drop requests and change the status in board view as in agile tasks.

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Quick Search

Quickly Search Support Requests in Views using Search box.

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Email Notifications

Customized Email Notification on Request Status Changes.

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