Help Desk (Lite) Overview

The Chronodat Help Desk add-in provides a seamless integration of Help Desk features, using Office 365 SharePoint Online. The benefits of the add-in are immediate, due to the robust features and user-friendly interfaces it provides.

We understand that every business has varying needs, and that is why we offer so much customization within the add-in.

  • 100% SharePoint-hosted app/add-in - all data is stored securely on the customer's SharePoint environment
  • Add your own custom fileds to the Display and Edit Forms
  • Includes Help Desk Service Survey after closing the ticket
  • Can be integrated with many systems via Microsoft Flow (i.e. Dynamics 365,Salesforce,Slack etc)
  • Free updates and support

Add-in Features

Creating a request and tracking it to its end resolution in Chronodat Help Desk has been crafted with the goal of benefiting the requestor of help desk services. The email notification at each request state delivers the assurance to user that there is progress on their requested tasks.

The Requests board is a team-collaborative feature that facilitates changing a request’s Status by means of a simple drag & drop. Resolving or Re-opening a request happens with a single mouse click and move. Yes, it is that simple!

  • Pre-defined Request Categories (such as Hardware, Software, etc.), & Request Sub-Categories (such as broken monitor, need Microsoft Office installed, etc.), all configurable according to your business.
  • Pre-defined Resolution Categories, such as Fixed, Cannot Reproduce, Works as Designed, Canceled, etc., all configurable according to your business.
  • Pre-written Email Templates for notifications sent to the user, again, configurable according to your business.
  • Color-coded, built-in dashboards for quick metrics & reporting, with no configuration needed; there is a Global Dashboard for all requests, and a personal Dashboard for each team member.
  • A Requests Board, with column-based board views, with a drag & drop feature for quickly changing Statuses.
  • Powerful Search engine to find requests quickly & easily.
  • Export options, such as Excel, PDF, CSV, and more.
  • Setup for designating Help Desk Support Contacts.
  • Help Desk document repository for uploading & storing documents for the Help Desk team to share and use.
  • User access is customizable. The IT Administrator can easily define which access a user of this add-in can have.

Help Desk Workflow

Support

App/Add-In pricing

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